Quality Policy

At International Trainer’s Society for Management and Business Acumen (ITSMBA), we are dedicated to providing high-quality non-formal, non-accredited training and development programs for trainers in the field of business and management skills. We are committed to fostering a collaborative platform that enables trainers to enhance their expertise and contribute to the growth and excellence of business establishments. Our focus is on delivering practical skills and knowledge that empower learners to become future leaders in the business world. We strive to continuously innovate and implement the latest approaches, methodologies, tools, and techniques to ensure the effectiveness and quality of our training programs. Through our affiliation with business establishments and the provision of internship opportunities, we aim to create a powerful workforce capable of making a positive impact on the industry and the marketplace.

Quality Objectives

  1. Develop curriculum-based internship programs and provide world-class training resources in the form of e-books, audio/visuals, and computer-based tutorials (CBTs).
  2. Facilitate affiliation with business establishments and start-ups to establish facilities for curriculum-based internship programs and promote a culture of continuous training and development in business, management, and administration skills.
  3. Ensure the training of skill trainers in the field of management, business, and administrative acumen for new-age, technology-enabled businesses.
  4. Provide certification and practitioner’s license opportunities based on the ITSMBA philosophy, approach, and structure for career counsellors and business consultants.
  5. Organize career orientation workshops to raise awareness about career opportunities in the business management field and encourage students to join internship programs offered by ITSMBA affiliates.

Quality Policy Principles

  • Customer Satisfaction: We strive to understand and exceed the expectations of our participants, affiliates, and stakeholders by delivering training programs and services that are relevant, engaging, and impactful. We actively seek feedback to continuously improve our offerings and ensure customer satisfaction.
  • Continuous Improvement: We embrace a culture of continuous improvement in all aspects of our operations. We regularly evaluate our processes, resources, and methodologies to identify areas for enhancement and implement appropriate corrective actions. We promote a learning environment that encourages innovation and the adoption of best practices.
  • Training Excellence: We are committed to delivering training programs of the highest quality. We employ experienced trainers and subject matter experts who possess deep industry knowledge and pedagogical expertise. We continuously update our training materials, methodologies, and technologies to ensure relevance and effectiveness.
  • Collaboration and Partnership: We foster collaboration and partnerships with businesses, institutions, and trainers to create a supportive and inclusive training community. By working together, we leverage our collective strengths and expertise to deliver comprehensive and impactful training solutions.
  • Compliance and Ethical Practices: We operate with integrity and adhere to all applicable laws, regulations, and ethical standards. We prioritize data privacy, confidentiality, and security throughout our operations. We are committed to creating a safe and inclusive learning environment for all participants.
  • Employee Development and Engagement: We recognize the importance of our employees in delivering quality training programs. We invest in their professional development, provide opportunities for growth, and promote a culture of employee engagement and empowerment. We encourage open communication, collaboration, and the sharing of ideas.
  • This quality policy provides a framework for setting and reviewing quality objectives. We regularly assess our performance against these objectives to ensure the effective implementation of our quality management system.